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Privacy Policy

Thank you for visiting the Web site (hereinafter "the Site" or "") and reviewing our Privacy Policy, effective April 24, 2009. VirtualHeaven takes your privacy very seriously and is committed to handling your information responsibly. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.


This Privacy Policy (hereinafter "Policy") governs your use of This Policy describes the information we collect from you and what may happen to that information. For example, this Policy will let you know what information we collect from you; what cookies and IP addresses are and how they are used; how your information is used; who is collecting your information; with whom your information may be shared; what options are available to you regarding collection, use, and distribution of your information; how you may use other users information ("Users"); the types of security precautions in place to protect against loss, misuse, or alteration of your information; how VirtualHeaven protects children's privacy; and what else you should know about your online privacy.

Please note that we review our privacy practices from time to time, and that our practices are subject to change. We ask that you bookmark and periodically review this page to ensure continuing familiarity with the most current version of our Privacy Policy. All amended terms shall be automatically effective after they are posted on the Site. By visiting the Site, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use or access the Site.

What Personally Identifiable Information does VirtualHeaven collect ?

The primary purpose of collecting information from you is to allow you to purchase a memorial package on the Site, submit information to the Site, and to provide you with a customized, smooth, effective, and personalized experience on our Site. We will only collect information about you that we consider necessary to achieve these purposes.

Generally, VirtualHeaven collects information in two ways. Some information is gathered when you register with or otherwise submit your information to us so you may create a memorial and upload content, post comments and engage in certain other activities on the Site. This information may include your self-selected log-in name, password, and email address. Additionally, you may elect to provide certain optional information, such as postal mailing address and telephone number. We also collect personal information when you contact us or report a problem with our services through the Site's feedback form or contact email addresses. If you contact VirtualHeaven, we may keep a record of that correspondence.

Wherever VirtualHeaven collects personal information we make an effort to include a link to this Privacy Policy on that page.

What are "cookies" and how does VirtualHeaven use them ?

Data collection devices, such as "cookies", are used to store, and sometimes track, information about you. Generally, these cookies help provide personalized services and promote trust and safety. A cookie is a small file containing a small amount of data that is sent to your browser from a web server and placed on your computer's hard drive to assist us in providing our services. All pages on the Site where you are prompted to login or that are customizable request that you accept cookies. Cookies are only read by the server that placed them and are unable to execute any code or virus.

We use "persistent" cookies to save your username and login password for future logins to the Site and "sessions ID cookies" to enable certain features of the services, to better understand how our users interact with our services, and to monitor web traffic routing on the Site. We may also use this information to better personalize the content, banners, and promotions that you and other users will see on our Site. Session ID cookies are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if you wish and if your browser permits, although doing so will limit your ability to utilize all of the features of the Site.

What are IP Addresses and how does VirtualHeaven use them ?

When your web browser requests a web page from another computer on the Internet, such as, it automatically gives that computer the address where it should send the information. This is called your computer's "IP address." (IP stands for "Internet protocol.") For many users accessing the Internet, the IP address will be different every time you log on. We record the IP Addresses that access along with related information such as your browser type and operating system. This information helps us, in part, learn about the geographical distribution of our website visitors and the technology they use to access our site so that we can improve our Site.

How does VirtualHeaven use my information ?

VirtualHeaven uses your information to provide you with a customized website experience and to allow you to interact with the Site and its Users. We also may use your personal information to manage and monitor your interactions with the Site; communicate with you via email; resolve disputes; troubleshoot problems; help promote safe interactions between Users; detect and protect against error, fraud, or other criminal activity; and enforce our Terms of Use Agreement.

Who is collecting information ?

When you are using the Site and are asked for personal information, you are sharing that information with VirtualHeaven and, in some cases when you purchase a memorial package, gift certificate, or otherwise make a purchase from us, with our payment processing vendors, unless we specifically state otherwise.

If you post a memorial or other content to the Site, other Site Users will be able to see your posted information, including but not limited to your name, and may communicate with you. If you do not want other Site Users to see your posted information, please do not post anything to the Site.

Please be advised that advertisers or Web sites that have links on our Site may collect personally identifiable information about you. The information practices of those Web sites linked to are not covered by this privacy statement.

With whom does VirtualHeaven share my information ?

Generally, VirtualHeaven will not disclose your personally identifiable information unless we have your permission or under special circumstances, such as those described below.

Third Party Data & Data in the Aggregate: Aggregate data (data gathered across all user accounts) may be gathered in a non-personally identifiable form to build higher quality, more useful online services by performing statistical analyses of the collective characteristics and behavior of our visitors, and by measuring demographics and interests regarding specific areas and services of the Site.

Third-Party Service Providers: We may employ other companies and individuals to perform functions on our behalf. Examples include processing credit card payments, sending e-mail, analyzing data, and providing marketing assistance. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transaction: VirtualHeaven reserves the right to transfer any and all information that we collect from visitors, or that we otherwise collect concerning or in connection with the Site, to a third party in the event of a sale or other transfer of assets or of any portion of our business. In the event VirtualHeaven enters a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information may be among the assets transferred. You will be notified via email and prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

When the Law Requires it: If we receive a subpoena, court order, or other legal process that requires that we disclose information about a User, we will comply with it and will disclose the required information.

Other: Depending on how you use the Site, your Log-in name may be displayed throughout the Site and is therefore available to the public. All of your activities on the Site will be identifiable to your Log-in name. Therefore, if you associate your real name with your Log-in name, the people you have revealed your name to will be able to personally identify your activities.

We may disclose account information where we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be violating VirtualHeaven's Terms of Use Agreement or may be causing injury to or interference with (either intentionally or unintentionally) VirtualHeaven's rights or property, other Site Users, or anyone else that could be harmed by such activities. VirtualHeaven may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our services.

We cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Policy. For example, we may be required to disclose information to the government or third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. We use industry standard practices to protect your privacy, however, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

What are my choices regarding collection, use, and distribution of my information ?

You do not have to disclose personally identifiable information to view If you choose to register on the Site to take full advantage of all the services offered by VirtualHeaven or if you post content to the Site, you will need to disclose certain information as specified above.

VirtualHeaven will send you email upon your registration with the Site and will send you emails regarding updates to your created memorial. VirtualHeaven may also send you email regarding our products and services from time to time. Only VirtualHeaven, or agents working on behalf of VirtualHeaven, will send you these emails.

How may I use other users information ?

Recognizing the global nature of the Internet, you agree to comply with all applicable local laws and rules regarding online conduct and privacy, as well as content. Specifically, but not as a limitation, you agree to comply with our Terms of Use Agreement and all applicable laws regarding transmission of technical and personal data exported from the United States or the country in which you reside.

We do not tolerate spam. You are not licensed to add a VirtualHeaven's User, even a User who contacted you, to your mail (email or physical mail) list without their express, written consent.

What security precautions are in place to protect the loss, misuse, or alteration of my information ?

Your account information is password protected so that only you have access to this personal information. We recommend that you do not disclose your password to anyone. will never ask you for your password in an unsolicited phone call or unsolicited email. If you choose to share your Log-in name and password or your personal information with third parties, you are responsible for all actions taken with your account and therefore you should review that third party's privacy policy. If you lose control of your password, you may lose substantial control over your memorial and other information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

Whenever VirtualHeaven handles your personal information, we take steps to ensure that your information is treated securely and in accordance with the relevant Terms of Use Agreement and this Policy. We use procedural and mechanical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. We cannot, therefore, warrant or ensure the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

How are children's privacy protected ?

Children under the age of 18 are not authorized to use the Site and should not submit any personal information to us. We do not share personal information about users under the age of 18 with third parties and we do not sell or rent personal information about any of our users, regardless of age.

Additional Information

Any questions regarding this statement should be directed to:, LLC, 42 Boatworks Drive, Bayonne, NJ 07002. Email:

This Policy is the sole authorized statement of VirtualHeaven's practices with respect to the online collection of personally identifiable information and the usage of such information. Any summaries of this Policy generated by third party software or otherwise shall have no legal effect, are in no way binding upon VirtualHeaven, shall not be relied upon in substitute for this Policy, and neither supersede nor modify this Policy.

Please note this Policy applies solely to our online information-gathering and dissemination practices in connection with the Site, and does not apply to any of our practices conducted offline. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or account information. Please be careful and responsible.